How Feedback Powers Our Cafe

Listening, Learning, and Leveling Up

In the fast-paced world of hospitality, it’s easy to get caught up in the grind serving lattes, plating brunch, making lunch magic happen. But at Dad and the Frog Café in Surry Hills, we believe that the real growth happens when we pause and listen. Whether it’s a customer telling us they loved their brekkie roll or a team member pointing out where a process could be smoother, we take feedback seriously. Why? Because it helps us stay one of the best cafes in Surry Hills not just for the coffee, but for the experience too.

Feedback Isn’t Just Welcome It’s Essential

When you’re running a café that serves breakfast, brunch, and lunch daily, your systems get stress-tested constantly. That stress often shows up at the intersection of customer expectations and real-time service. Maybe someone got the wrong order. Maybe a team member felt unclear on how to handle a specific request.

Instead of brushing these moments off, we see them as invitations to improve. Every bit of feedback becomes data. And every piece of data? A chance to refine what we do from how our coffee is brewed to how we resolve a tricky situation with care and confidence.

Why Staff Feedback Is Just as Crucial

We talk a lot about customer experience and rightly so. But some of our most game changing insights come from the people behind the counter. Our team is the frontline, and when they speak up, we listen. If a process is clunky or a menu item needs tweaking, they’re often the first to spot it.

By valuing both customer and staff voices, we’ve been able to create a café culture that’s responsive, humble, and always evolving. It’s why our service feels personal, our brunch menu stays fresh, and our coffee hits the mark every time.

Feedback in Action, Course Correction with Purpose

This isn’t just a philosophy it’s practice. We regularly debrief as a team, adjust our systems, and experiment with improvements based on what we’ve heard. Think of it as brunch with a side of continuous improvement.

We’ve found that the most meaningful changes the ones that really stick come from this loop of listening, reflecting, and taking action.

Ready to see what all the fuss is about?
Book a table today and experience the kind of café that grows with every brew, every brunch, and every voice.

📍 Dad and the Frog Café
96 Fitzroy St, Surry Hills, NSW 2010
📞 0422 809 025
🌐 www.dadandthefrog.com.au