Why Doesn’t My Team Work As Hard As Me?
Spoiler: They Might - They Just Need Better Tools
When I first opened Dad and the Frog Café, I wore every hat, chef, barista, dishwasher, people pleaser. It felt like I was carrying the whole business on my back. I remember standing behind the coffee machine thinking, why doesn’t anyone else hustle like I do?
Eventually, I realised it wasn’t about motivation, it was about clarity.
Building Buy-In Starts with Building Systems
SOPs (Standard Operating Procedures) aren't just corporate jargon, they’re how your team wins. Whether it's opening, prep, handling customer disputes, or orchestrating a wild brunch line-up at our busy Surry Hills café, our SOPs give the team confidence and consistency.
Clear SOPs free up brain space. Instead of guessing what comes next, your staff can focus on what matters, like making someone’s morning with the perfect latte.
But SOPs Aren’t Enough - Culture Is Everything
Here’s the thing, No SOP can cover every weird thing that happens in a café.
The dishwasher breaks mid-lunch. A customer wants their oat latte lukewarm, not hot, but not cold either. A new team member’s struggling and the manager’s off sick.
When the black-and-white manual ends, your café’s values take over.
Our crew knows our values, so when something unexpected pops up, they lean on those, not guesswork.
The Secret Sauce? Leadership That Steps Back, and Lifts Up
Great café leadership isn’t about micromanaging, it’s about supporting from behind.
Once your SOPs are solid and your values are living and breathing in the team culture, your role shifts. You step back, coach through challenges, and update the playbook after every stumble.
That’s how you stop putting out fires and start building something lasting.
Want to See It in Action?
Whether you're stopping in for a weekday breakfast, lingering over a weekend brunch, or grabbing a takeaway coffee between meetings, you’ll feel the difference culture makes.
We can’t wait to welcome you.
Dad and the Frog Café
📍 96 Fitzroy Street, Surry Hills NSW 2010, Australia
📞 0422 809 025
🌐 www.dadandthefrog.com.au