How We Keep Our Hospitality Sharp
Inside a Dad & the Frog Team Training
At Dad & the Frog, great service isn’t just luck—it’s trained, practised, and refined regularly. As we prepare for our next front-of-house team training, we thought we’d give you a peek behind the scenes of how we keep things running smoothly—and why it matters for your experience.
Whether you’re here for a quick takeaway coffee or settling in for a long lunch in our sunny laneway, there’s a lot of intentionality behind the way we serve you. And it all starts with team alignment.
Knowing the Menu Like a Pro
Our team isn’t just memorising ingredients—they’re learning which dishes have the best margins (yes, it helps us stay in business), which ones you’ll love most, and how to offer great add-ons. Whether it’s a coffee to go with your toastie or an extra egg on your brekkie roll, these thoughtful suggestions come from understanding what complements each dish best.
Standards That Set Us Apart
We believe hospitality is a craft—and like any craft, it comes with standards. From uniform and grooming to confidence and engagement, we train our staff to show up with professionalism, energy, and purpose. Our team learns how to upsell without being pushy and connect without being overbearing. It’s all about finding that sweet spot that makes your visit feel effortless.
Sequence of Service = Consistency
We’re big believers in sequence of service—a clear set of steps that ensure every guest has a consistently excellent experience, even when the café is at full tilt. From greeting you at the door to clearing your plates and checking in at just the right moment, our team learns through role play and real scenarios. It’s about understanding the flow, adapting to different customer needs, and having each other’s back during busy shifts.
Why We Train So Hard
Because we care. We want to be the kind of café where your coffee is right every time, your meal is memorable, and the people serving you look like they actually want to be there (because they do).
Training helps us stay aligned, lift each other up, and grow stronger together—one shift at a time.
📍 Dad and the Frog Café
96 Fitzroy Street, Surry Hills NSW 2010
📞 0431 121 567
🌐 www.dadandthefrog.com.au